Terms of Service

Please read these terms carefully before using our services

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing and using the services of Tropical Gold Farms, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Description

Tropical Gold Farms provides premium tropical fruit cultivation, packaging, and export services. Our services include:

  • Fresh papaya and mango supply
  • Export packaging and logistics
  • Quality assurance and certification
  • Customer support and consultation

3. Order Terms

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel orders for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

Minimum order quantities apply for export orders. Pricing is subject to change without notice, but confirmed orders will honor the agreed price.

4. Payment Terms

Payment terms are typically 30% deposit upon order confirmation, with the balance due before shipment. We accept bank transfers, letters of credit, and other agreed payment methods. Late payments may incur additional charges.

5. Shipping and Delivery

Delivery times are estimates and may vary due to weather, customs, or other factors beyond our control. Risk of loss transfers to the buyer upon delivery to the carrier. We are not responsible for delays caused by customs or other third parties.

6. Quality Guarantee

We guarantee our products meet specified quality standards at the time of shipment. Claims for quality issues must be made within 48 hours of delivery with supporting documentation and photos.

7. Limitation of Liability

Our liability is limited to the value of the specific shipment in question. We are not liable for consequential, indirect, or punitive damages. Force majeure events are excluded from liability.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Tropical Gold Farms and protected by copyright laws. Unauthorized use is prohibited.

9. Governing Law

These terms are governed by the laws of Malaysia. Any disputes shall be resolved through arbitration in Johor Bahru, Malaysia, or through Malaysian courts.

10. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

For questions about these Terms of Service, contact us:

  • Email: [email protected]
  • Phone: +60 5 1419 97140
  • Address: Jalan Persiaran Tropika 15, Taman Daya, 81100 Johor Bahru, Johor, Malaysia